Facilities Manager

Company: Hines
Location: New York
Posted on: March 25, 2025

Job Description:

OverviewWhen you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.ResponsibilitiesAs a Facilities Manager with Hines, you will have full responsibility and commensurate authority for the management of all maintenance and operations functions, budget, and assigned personnel at a leased site. Responsible for maintaining the highest level of customer service by responding to client service requests, scheduling preventive maintenance, providing support to other Corporate Real Estate and Facilities Management department groups, and all business unit administrators. Responsibilities include, but are not limited to:

• Develop and maintain ethical, professional, and courteous relations with site occupants, tenants, contractors, and clients.
• Handle the administration and management of all activities related to building maintenance, cleaning, and client service requests, including ensuring proper insurance certificates are on file for all vendors working on site.
• Ensure proper standard of care for all physical facilities, with high emphasis on user experience, comfort, occupier safety, safety and risk compliance, and business continuity.
• Manage all client service requests and communication to requestor. Ensure requests are processed correctly, properly recorded in the work order system, and completed in a timely manner.
• Develop and maintain positive relations with all occupying business units. Meet with tenant contacts or business unit representatives on a regular basis to dispense information related to facility support and solicit input.
• Coordinate resources to ensure effective resolution of issues affecting both the building and the tenant.
• Inspect all facilities, identify discrepancies, and coordinate repairs.
• Escalate issues with the Asset Manager and the Property Manager to manage risk and ensure timely and accurate resolution of items.
• Comply with all company, client, and regional policies.
• Effectively use information systems to process approvals, reporting, escalation, invoices, work orders, and other documents.
• Provide information and direct input in major fiscal activities, including budget preparation (including capital expenditures), financial planning and variance analysis.
• Provide economic justification for expenses including bidding of large purchases and/or price evaluation.
• Ensure proper and timely payment of all accounts payable including the coding, verification of accuracy, approval, and forwarding for payment.
• Develop and manage annual budgets and monthly variance reporting for the site.
• Review and approve vendor invoicing ensuring all required back-up has been provided.
• Submit monthly required reporting for the site, including metrics, project accomplishments, and open issues.
• Support project/development managers for construction and move projects including tenant coordination to ensure minimal service disruption, attending construction meetings, freight elevator scheduling, construction cleaning, and file clean-outs.QualificationsMinimum Requirements include:
  • Five or more years of experience managing industrial assets in an FM role.
  • Experience using information systems to manage vendors, work orders, purchase orders, and payments.ClosingAt Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics, and life science projects - all designed to enhance value, connection, and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits, and generous vacation packages. By centering our focus on the growth and well-being of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024.We are an equal opportunity employer and support workforce diversity.
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Keywords: Hines, New York , Facilities Manager, Executive , New York, New York