Operations Manager

Company: The Kintock Group
Location: New York
Posted on: April 2, 2025

Job Description:

Career Opportunities with The Kintock GroupA great place to work.Careers At The Kintock GroupAre you ready for new challenges and new opportunities? Join our team!This full-time non-exempt position will supervise well-trained, competent staff of Monitors, who will perform all duties related to safety, security, control of residents, and the sanitation of the facility, in accordance with Company and contract requirements.JOB REQUIREMENTS

• Supervise, train, develop and monitor the performance of competent monitors.
• Assist in developing and implementing work schedules to cover each shift in the respective facility in accordance with contractual requirements.
• Ensure that resident supervisors complete all the duties required for each shift in accordance with contract and company requirements, for example: resident formal counts are conducted.
• Ensure compliance with all contracts mandated accountability issues included in the duties of resident.
• Train new employees, listen and resolve complaints/problems, take corrective or disciplinary action, develop work schedules, monitor post assignments, and approve/deny PTO requests.
• Conduct investigations regarding resident misconduct.
• Ensure proper contract agency and Company policy orientation/training for operations monitors on a continuing basis.
• Effectively communicate to staff, inmates, and visitors in situations requiring tact, diplomacy, understanding, fairness, firmness, and good judgment.
• Conduct inspections of all housing units and general use areas to ensure that proper standards, facility operating procedures, and agency guidelines of security, health, and safety sanitation are maintained; direct staff and residents on how to correct problems detected.
• Review reports and documentation produced on the shift and ensure to properly process all reports and documents in a timely manner. Prepares disciplinary reports and other administrative reports using appropriate grammar, format, policy, and procedures.
• Ensure appropriate action is taken to prevent or diffuse potentially disruptive situations.
• Ensure there is adequate staffing in post areas and fill in as needed during periods of short staffing.
• Ensure that all monitors maintain active CPR and First Aid certifications.
• Participate in required training and development sessions.
• Maintain a working knowledge of supervisory skills; and participate in the evaluation of operations monitors.
• Perform other duties as assigned by the Director of Operations/Sr. Operations Manager.QUALIFICATIONS/SKILL REQUIREMENTSOne (1) year as an Operations Monitor or two (2) years related experience in a similar field. Demonstrated leadership experience is preferred. First Aid and CPR certifications, a valid driving license, and a clean driving record are required.KNOWLEDGEModern correctional principles and practices as they relate to resident accountability; Contracting agency Statement of Work; Company and contracting agency policies and procedures; Company and contracting agency chain of authority; Duties and responsibilities of effective supervisors; Duties and responsibilities of operation monitors.ABILITIESWork a rotating schedule; Establish authority and communicate for understanding; Communicate effectively, orally and in writing with all levels; Practice teamwork and manage conflict; Conduct investigations and submit detailed written reports; Identify and report problem areas timely and accurately; Assign and follow-up on assignments for completion; Organize and supervise resources and projects; Train, evaluate, review, develop, discipline, and document personnel actions; Establish and maintain effective working relationships with staff and co-workers; Meet contracting agency clearance requirements.EDUCATION REQUIREMENTSHigh School Diploma (or equivalent) required. An associate's degree preferred with advanced supervisory/management training.
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Keywords: The Kintock Group, New York , Operations Manager, Executive , New York, New York