Sr. Travel Advisor- Leisure
Company: Travel Leaders Group Holdings LLC dba Internova Tr
Location: New York
Posted on: March 7, 2025
Job Description:
Sr. Travel Advisor- LeisureJob LocationsUS-RemoteJob
ID2025-3377DivisionGlobal Travel Collection# of Openings1MaxUSD
$75,774.00/Yr.MinUSD $50,516.00/Yr.Overview This luxury account
delivers highly personalized services for the multitude of
concierge and travel demands of its elite Members, all of whom
require immediate responsiveness, fully researched proposals
tailored to their individualized preferences and services that are
delivered flawlessly at all times. The Sr. Travel Advisors assigned
to this luxury account, who were either trained by the company or
previously worked in the travel industry or related field, are
expected to know how to independently research, plan, prepare
proposals and book travel, with minimal help, direction and
supervision (i.e., spending no more than 50% of their day initially
learning company systems and within one year, less than 20%). Other
than learning the best ways to efficiently and effectively deliver
highly personalized services to this luxury account's demanding
clientele, and its pricing and processes, the Sr. Travel Advisors
servicing this luxury account are provided with full authority to
make decisions in representing the account's clients. As travel
professionals, they are not provided with any scripts, quotas, or
daily directives, only to provide the services that best meet the
needs and preferences of its demanding clientele. To that end, all
Sr. Travel Advisors are entrusted with full autonomy and
discretion, on behalf of the company, to service each client,
subject to the company's payment, invoicing, and other policies.
Sr. Travel Advisors are assigned leads from Members based on their
regional expertise. The company fully expects that, at all times,
its Sr. Travel Advisors will be driven self-starters who always
exercise their independent discretion in all decisions, even after
seeking assistance or recommendations. As Sr. Travel Advisors
increase their efficiency and competency, it is expected that they
will be able to book outside of their area of expertise for
returning Members after determining that they are properly able to
service the Member to the fullest. The salary range on this job
posting/advertising has been developed to give applicants a wide
range to comply with pay transparency laws in all states and
geographical areas. Many factors, such as years of experience,
geographical location, budget etc. are considered when determining
the starting rate of pay. The salary range posted represents the
pay range for U.S. candidates. If the job posting indicates that
the role is available for international candidate consideration,
the salary range will be based on the local market for the country
where the candidate would be working. This role may be eligible for
an incentive, commission, bonus, or a discretionary bonus program
based on the company's financial goal achievement and individual
performance.ResponsibilitiesIndividual Sr. Travel Advisors' Daily
Duties and Responsibilities
- Travel Advisors will be assigned Leads
through the phone queue, email, via web request based on their
regional expertise. Advisors will research, prepare proposals,
book, and make necessary changes. To that end, Sr. Travel Advisors
are expected to identify, prioritize, and decide what tasks are
necessary to fulfill the needs of the client.
- Travel Advisors must fully understand, evaluate, and assess
what services are being requested and the expected timeliness for
providing the information, always ensuring that all governing
policies and procedures are followed, all clients' preferences are
met, and that no bookings are completed unless the client has
assented in writing highlighting any deadlines, cancellation fees,
and/or charges, penalties or fees that may be incurred.
- Travel Advisor who are unable to meet a client's needs, and
have exhausted all possible avenues, are expected to immediately
seek assistance from their Department Manager or Team Leader. Sr.
Travel Advisors are fully expected to have assessed any situations
in which they seek help and be prepared to present what they have
already done, and, if possible, present their own recommendations,
before seeking assistance.
- Conduct up-to-date exhaustive research of all options currently
available to meet the Member's needs, using all resources available
to them, including, but not limited to, GDS, previous itineraries,
contacting vendors, packagers, etc., consulting with other
Advisors, meeting with more experienced colleagues who have planned
similar trips to the designated area, including, other Sr. Travel
Advisors and Department Managers.
- Seek out all available, up-to-date information and combinations
of all travel options, always thinking outside the box considering,
for example, all transportation modes, special deals, maximizing
cost savings, Hotel Programs or Select amenities, flexibility on
travel dates/times, upgrades, seating, alternative routes,
connections, layovers, security needs, refundability, etc.
- Research all applicable third-party vendors to determine who is
the best fit for the client and seek out all relevant information
to answer any questions. Negotiate, on behalf of client, with third
party vendors, respectfully and appropriately at all times, seeking
to obtain the most value for the client. Consider all possible
additional amenities that will be appreciated or have been
specifically requested by the client, including, but not limited
to, upgrades, views, bigger rooms, meal/spa credits, etc. using the
luxury account's preferred relationships.
- Evaluate every segment of the client's proposed trip,
including, but not limited to, transportation from start to finish,
seat assignments, special accommodations, arranging greeters,
security personnel, contacting airline representatives for special
services etc.
- Provide clients with all information that is related at all to
their proposed travel, including, but not limited to, advising on
requirements for processing passports, travel advisories, etc.
- Proactively inquire whether the client needs other available
services in connection with their travel, considering the ages of
the travelers, the size of the group, such as, cribs, cots,
reservations for restaurants, boats, tours, tickets, hiring
additional help, such as, masseuses, trainers, butlers, nurses, or
even stocking their rooms with special equipment or food in advance
of their arrival, etc. When using third parties who do not have a
set commission with the company, such as packagers, Sr. Travel
Advisors are expected to negotiate an appropriate commission within
company guidelines with these third parties.
- Prepare in writing proposals to the client that are succinctly
and easily understood, highlighting that fares/rates are subject to
change until booked, and any other limitations, to the proper
client representative.
- Work diligently and patiently with clients in fine-tuning all
proposals, which sometimes can take weeks or even months before the
client approves the itinerary. If the client's decisiveness is
lagging too long, affecting fare and other holds, the Sr. Travel
Advisor must be proactive in following up with the customer to
complete the booking and alerting the client of any changes that
derived from the delay in finalizing the booking.
- Triple check all information before booking to ensure that
everything booked is accurate (including the spelling of each
traveler's names and the dates/times of travel) and each client has
authorized it in writing, provided a valid credit card, and
complied with company policies.
- Provide accurate itineraries confirming each segment of the
trip and services booked.
- Between the booking and the client's trip, actively monitor
communications from the luxury account, GDS etc. constantly
checking weather, routing, accommodations, transportation issues,
ensuring flights are not delayed, overbooked or cancelled, any
closings, travel advisories, national security issues etc. To the
extent any client may be affected by any possible issues, all Sr.
Travel Advisors are expected to anticipate and make appropriate
arrangements in advance of the client's trip, whenever
possible.
- All Sr. Travel Advisors are responsible for ensuring that all
of the moving parts, including, but not limited to, transportation,
greeters, security, and the proper airline and other
representatives are booked, confirmed and reconfirmed prior to
travel, immediately before and during travel, and problem solving
immediately throughout the client's trip to ensure, to the extent
possible, that all services provided by third parties to clients
are delivered to the client's satisfaction.
- All Sr. Travel Advisors understand that no matter which segment
of the trip they planned, they must be available to the client
during their travels, in case of an emergency, a problem arises, or
if they wish to make any changes of any kind. These include, but
are not limited to, immediate rerouting, locating lost bags,
sickness, responding to natural disasters, or if the client
expresses dissatisfaction in any way with any of the services
provided.
- Multi-task to ensure that every matter pertaining to any client
is addressed timely and appropriately, always meeting deadlines,
and taking the initiative to learn, practice and expand their
skills, all while attaining the client's objectives.
- Follow all policies and procedures, especially, obtaining
written approval prior to bookings, pre-payment, and invoicing
clients.
- Maintain the luxury accounts brand sanctity and brand position
as the leading authority on high-touch, high service, and high
expectation travel amongst the most discerning travelers.
- Maintain collaborative correspondence and develop strong
relationships with Destination Management Companies (DMCs), hotel
partners, travel advisor and Members throughout your focus area of
expertise.
- Coordinate with Operations to draft copy for travel documents,
including "day-by-day" and "timed" itineraries and ensure all
details are correct prior to sending to the traveler.
- Follow booking trends and lead research and development
initiatives in generating new product offerings for current
destinations and use this knowledge to recommend new places for
Editorial to visit and produce content. Serve as subject matter
expert for specific destinations and collaborate with marketing
team to recommend the promotion of a particular destination or
hotel based on timing and the requests of our members.
- Provide support and guidance to your colleagues as it relates
to your destination knowledge and areas of expertise to help them
better service our members.
- Any other duties as assigned by the luxury account. GDS
Proficient.
- GDS proficiency is an absolute necessity and requisite tool for
all Sr. Travel Advisors
- All new employees with travel experience who apply for a
position with the company will be required, as a condition of
employment, to demonstrate their GDS competency by completing an
evaluation/testing of their skills.
- The GDS must be used at all times for all clients' travel. All
work performed for any client must be inputted into GDS and Client
Base and kept up to date at all times so that anyone can fully
understand what has been done on behalf of the client. Department
Duties
- To ensure telephone coverage at all times in the office, all
Sr. Travel Advisors are required to work out with their Department
Managers, and other Members of the Department, the Sr. Travel
Advisor is expected to work from 9:00am - 5:00pm MT, including
scheduling meal breaks to ensure proper coverage in the
Department,
- All Sr. Travel Advisors must show respect to their superiors,
peers, and subordinates, demonstrate a willingness to work as a
team player at all times, support their colleagues, proactively
participate in discussions, share experiences, help build consensus
and demonstrate enthusiasm when new policies and initiatives are
instituted.
- Demonstrates eagerness, enthusiasm and immediate responsiveness
in all company matters, including immediately committing to
participating in new assignments when e-mails are sent out to
Department Members for new assignments.
- Provide updated information on all company matters, as
requested.
- Attends all Department, company-wide meetings and other
functions and contribute to its success.QualificationsEssential
Qualifications:
- High School Diploma or equivalent required; college degree
strongly preferred.
- A minimum 5 years in travel planning experience required.
- Must possess strong attention to detail and sales ability.
- Must be a self-starter who can independently, with minimal
supervision and assistance, service the travel and other concierge
needs of the luxury account's clients efficiently, accurately, and
with a personal touch, while always maintaining a professional
demeanor and positive attitude.
- Must be GDS proficient.
- Demonstrate an ability to positively represent, support and
contribute to the luxury account's business.
- Demonstrate strong oral and written communication skills.
- Ability to apply common sense understanding and finding
cost-effective solutions.
- Proficient in operation of telephone and computer software such
as Microsoft Office which includes Word, Excel, and MS Outlook.
Some experience with Client Base and SalesForce software and all
current travel technology tools is preferred.
- Excellent time management skills.
- Must possess a cheerful outlook and the ability to smile under
all circumstances.
- Ability to work a flexible schedule, including evenings and
weekends, to respond to clients when necessary and attend
after-work events.
- Neat, clean, professional always throughout the workday and/or
whenever present in the community.
- Demonstrates ability to diffuse and respond to client concerns
to avoid escalation of a problem.
- Trustworthy, honest and maintains strong personal
integrity.
- Successfully passes background check.
- Has a valid driver's license, ability to work in the US,
reliable transportation, and willing to travel all over the world
as directed to represent the company, as needed. Communications and
Interactions:
- Excellent verbal communications skills, including, but not
limited to, listening, speaking respectfully at all times,
responding thoughtfully and never reactively, aggressively or
inappropriately to anyone.
- Demonstrates strong written communications skills that are
clearly and concisely stated.
- Strong interpersonal communication skills in all modes of
communication, whether by phone, email, text, instant messaging,
etc.
- Displays a positive attitude, always acting tactful,
enthusiastic, friendly, respectful, and considerate at all
times.
- Cooperates and devotes time and effort into building strong
working relationships inside and outside of the office.
- Minimizes conflict and assists with conflict resolution when it
arises.
- Readily assumes his or her share of responsibility for mistakes
and seeks an immediate resolution that is best for the client, with
all increased costs not billed or revealed to the client (wherever
possible). All Sr. Travel Advisors are expected to fix the mistake
first and independently attempt to seek a waiver, or at the very
least, reduction of any fees charged to the company for any such
mistakes before contacting their Department Manager. Our benefit
offerings include choice of two medical plans and two dental plans,
vision insurance, flexible spending accounts (FSAs), company-paid
life insurance and AD&D, optional additional life insurance and
AD&D, disability insurance, paid parental leave, paid time off,
401k Plan with company match, discounted employee travel options,
access to LinkedIn Learning webinars and courses. Discounted pet
insurance and auto, home, & renters insurance. Internova Travel
Group is an Equal Opportunity Employer. We make employment
decisions without regard to age, race, religion, national origin,
gender, disability, veteran status, genetic information, sexual
orientation and gender identity or any other protected class.
Perspective Employee Privacy Policy #LI-remote Required
Keywords: Travel Leaders Group Holdings LLC dba Internova Tr, New York , Sr. Travel Advisor- Leisure, Other , New York, New York
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