Workplace Experience & Events Coordinator - NYC
Company: CBRE
Location: New York
Posted on: April 6, 2025
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Job Description:
Workplace Experience & Events Coordinator - NYC
Job ID
213487
Posted
01-Apr-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative, Customer Service
Location(s)
New York City - New York - United States of America
About the Role:
As a CBRE Workplace Experience Coordinator, you'll be responsible
for delivering a world-class customer service experience to
employees and guests of a designated building.
This job is part of the Workplace Experience function. They are
responsible for providing world-class customer service to the
clients and visitors of a designated building.
What You'll Do:
--- First point of contact for all those entering the facility.
Greet them with a friendly and welcoming demeanor.
--- Make a memorable first impression by answering the telephone in
a professional manner. Create presentations and speak to
various-sized groups.
--- Assist in reserving meeting space (MPR) and coordinating
requested services and logistics pertaining to larger
conferences.
--- Monitor the centralized DBC Concierge Inbox for email inquiries
that require responses or action. Color code inquiries by
responsible group/floor for assistance.
--- Provide life cycle support for events and conferences,
overseeing concierge support areas (Registration, Coat Check,
Wayfinding etc.)
--- Review upcoming events with the Conference Center Manager &
Meeting & Events Planner on a weekly basis. Confirm which events
are assigned and proactively check for missing information to
follow up on.
--- Follow the Event Coordinator Checklist, ensuring all elements
of the event are confirmed with the host and service providers.
--- Arrange for space walkthroughs and planning calls to assist
with proactive event planning.
--- Act as the point of contact for all assigned events. Be visible
to the host and event contacts, frequently checking in and ensuring
that the agenda and requested services are delivered according to
expectations.
--- Manage janitorial or maintenance work orders as needed.
Coordinate and execute workplace services including mail, office
supply services, and onboarding
--- Manage work orders for all event specific requests (Electric,
Facilities, HVAC etc.)
--- Acknowledge inquiries or complaints from employees, guests, and
co-workers. Provide solutions in a professional customer
service-driven manner.
--- Monitor floor meetings and ensure requested services (audio
visual, catering, furniture) are delivered on time and proactively
communicate to leads and clients of possible delays.
--- Organize and manage on-site events. This includes securing
event space, set up and tear down of the room, and delivery of
supplies.
--- Follow property-specific security and emergency procedures.
Notify appropriate parties to ensure the safety of all individuals
in the building.
--- Cross train across all concierge floors and the lobby to be
able to support daily operations as needed.
--- Coordinate with vendors who supply services or goods to the
workplace.
--- Explain detailed and/or complicated information within the
team. Follow specific directions as given by the manager.
--- Impact through clearly defined duties, and methods and tasks
are described in detail. Use existing procedures to solve
straightforward problems while having a limited opportunity to
exercise discretion.
What You'll Need:
CBRE carefully considers multiple factors to determine
compensation, including a candidate's education, training, and
experience. The minimum salary for the Workplace Experience &
Events Coordinator position is $31.25 per hour and the maximum
salary for the position is $40.86 per hour. The compensation that
is offered to a successful candidate will depend on the candidate's
skills, qualifications, and experience.
Equal Employment Opportunity: CBRE has a long-standing commitment
to providing equal employment opportunity to all qualified
applicants regardless of race, color, religion, national origin,
sex, sexual orientation, gender identity, pregnancy, age,
citizenship, marital status, disability, veteran status, political
belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all
current and prospective employees and recognizes how every employee
contributes to our company's success. CBRE provides reasonable
accommodations in job application procedures for individuals with
disabilities. If you require assistance due to a disability in the
application or recruitment process, please submit a request via
email at recruitingaccommodations@cbre.com or via telephone at +1
866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
Host
Host is a service line of CBRE, the world's largest commercial real
estate organization. Our mission is to increase individual
well-being, personal productivity and organizational effectiveness
through people-led, technology-enabled services. Put simply: our
goal is to help people work smarter and delight in doing it.
Our experience offering connects employees to their environments -
via technology, amenities, and communities that matter the most.
Host's scalable product suite includes concierge-quality services
provided by talented CBRE "hosts"; world-class customer service
training and certification; and a powerful, enterprise-grade
technology platform.
The platform, which can be tailored to specific client
requirements, features a robust mobile experience that allows users
to navigate the workplace, schedule meetings with colleagues,
reserve workspaces, use food and beverage services, and access
building and concierge services.
Find out more
Keywords: CBRE, New York , Workplace Experience & Events Coordinator - NYC, Other , New York, New York
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