Galileo Corporate Travel Consultant
Company: Travel Leaders Group Holdings LLC dba Internova Tr
Location: New York
Posted on: March 7, 2025
Job Description:
Galileo Corporate Travel ConsultantJob LocationsUS-RemoteJob
ID2025-3374DivisionALTOUR# of Openings1MaxUSD $30.83/Hr.MinUSD
$16.44/Hr.Overview The Corporate Travel Consultant will offer best
in class travel consultation to Travel Leaders clients. In this
role you will, quote and book accurate domestic & international,
car and hotel reservations, ensuring all corporate travel policies
are followed. The salary range on this job posting/advertising has
been developed to give applicants a wide range to comply with pay
transparency laws in all states and geographical areas. Many
factors, such as years of experience, geographical location, budget
etc. are considered when determining the starting rate of pay. This
role may be eligible for an incentive, commission, bonus, or a
discretionary bonus program based on the company's financial goal
achievement and individual performance.Responsibilities
- Service inbound corporate travel
requests.
- Delivery extraordinary customer service to all travel leaders
clients.
- Greet all clients with enthusiasm.
- Provide consultative service to travelers and travel arrangers
throughout the booking process.
- Complete all reservations in an accurate and timely manner,
insuring all corporate travel policies are followed.
- Secure the lowest air/car/hotel rates available at time of
booking.
- Utilization of client and Travel Leaders negotiated programs
when applicable.
- Utilize GDS low fare search capabilities.
- Maintain goal expectations in the following areas:
- Productivity - measured by transactions per day.
- Quality - minimal customer service issues.
- Customer experience - measured through call monitoring
performance.Qualifications
- 5 years' travel selling experience
- 5+ years' customer service experience, preferably in the travel
industry
- Exceptional/above & beyond, proactive customer service
approach
- Excellent travel industry knowledge
- Mastery in Galileo/Apollo Reservation System
- GDS, with experience in multiple GDS'
- GDS formats, short cuts, enhancements, pricing.
- Corporate travel experience required
- Expert in international travel bookings and process
- Experienced handling of multiple accounts
- Exceptional communication skills both written and oral
- Embrace change, adaptable, viewed as a leaderLeadership
Abilities:
- Has strong understanding of own skill set and development
opportunities
- Demonstrates exceptional teamwork
- Proactively offers support when ability matches need
- Acts as a leader among peers
- Thanks peers for support they have provided
- Consistently demonstrates master of the guiding principles in
daily work habits
- Ability to provide constructive feedback to peers and leaders
when appropriate
- Ability to handle most difficult situations
- May seek minimal guidance, but generally has solution at
hand
- Able to support peers in decision making
- Knows when to escalate to a supervisor
- Strong understanding of key Altour initiatives and employs
strong change management skills consistentlyInternova Travel Group
is an Equal Opportunity Employer. We make employment decisions
without regard to age, race, religion, national origin, gender,
disability, veteran status, genetic information, sexual orientation
and gender identity or any other protected class. Our benefit
offerings include choice of two medical plans and two dental plans,
vision insurance, flexible spending accounts (FSAs), company-paid
life insurance and AD&D, optional additional life insurance and
AD&D, disability insurance, paid parental leave, paid time off,
401k Plan with company match, discounted employee travel options,
access to LinkedIn Learning webinars and courses. Discounted pet
insurance and auto, home, & renters insurance. #LI-Remote
Perspective Employee Privacy PolicyRequired
Keywords: Travel Leaders Group Holdings LLC dba Internova Tr, New York , Galileo Corporate Travel Consultant, Professions , New York, New York
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