Sales Operations Coordinator

Company: Made by Gather
Location: New York
Posted on: March 1, 2025

Job Description:

SALES OPERATION COORDINATORThe sales operations coordinator plays a pivotal role within the Sales organization by supporting the sales managers & sale directors with operational activities, managing keys accounts, and be a central point of contact for customers. This position involves overseeing account operations, maintaining client relationships, and facilitating seamless execution of projects. This person will help to track and calendar the flow of merchandise for customers and work to update internal teams. The sales operation coordinator will report directly to the sales operation manager.RESPONSIBILITIES:Serve as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring client satisfaction with operational processesSupport sales managers & sales directors in preparing proposals, reports, and presentations for client meetings, ensuring accuracy and completenessFacilitate the coordination between internal teams, including operations, supply chain, marketing, EDI, and engineering to meet client objectives and project deadlinesIdentify potential issues in operational processes, collaborate cross functionally to resolve them promptly, and implement preventive measures for future efficiencyFollow customer purchasing, shipping, and compliance manuals, keep track of all updates made by customers and update SOPs accordinglyConduct quality checks on operational deliverables to ensure compliance with client requirements and company standardsPurchase order management in NetSuiteEnsure data and pricing consistency and accuracy across internal systems (NetSuite & Fusion) and customer portalsMaintain trackers, logs, and systems for orders, inventory, etc.Monitor project timelines and report any foreseen delays or obstacles to the Sales Operations Manager promptly, ensuring effective communication and resolutionManage and oversee chargeback processes as applicable, ensuring accurate processing and compliance with company policiesPerform other administrative or operational tasks as assigned, supporting the team and sales operations department as requiredQUALIFICATIONS:Minimum of 2-3 years of experience in sales account coordination, customer service and/or operationsStrong communication skills, both verbal and written, with the ability to interact effectively with clients and internal teamsExcellent organizational and time management abilities, capable of managing multiple tasks simultaneouslyMultitasking in a fast-paced environment and discreet with strong follow-up skillsDetail-oriented with a focus on quality control and client satisfactionProficient in Microsoft Office, and advanced experience in Excel. Knowledge of NetSuite/ EDI systems preferredAbility to thrive in a fast-paced environment and adapt to changing prioritiesIndependent, Self-disciplined, solution oriented, and attentive to detailShould be flexible to travel if/when required *Full-time position with a competitive salary and comprehensive benefits program, including hybrid schedule, extended medical/dental/vision, 401K plus company match, EAP, discount program, holidays and Summer Fridays PI444ddfd82957-25660-37016780

Keywords: Made by Gather, New York , Sales Operations Coordinator, Sales , New York, New York