Sales Operations Coordinator
Company: Made by Gather
Location: New York
Posted on: March 1, 2025
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Job Description:
SALES OPERATION COORDINATORThe sales operations coordinator
plays a pivotal role within the Sales organization by supporting
the sales managers & sale directors with operational activities,
managing keys accounts, and be a central point of contact for
customers. This position involves overseeing account operations,
maintaining client relationships, and facilitating seamless
execution of projects. This person will help to track and calendar
the flow of merchandise for customers and work to update internal
teams. The sales operation coordinator will report directly to the
sales operation manager.RESPONSIBILITIES:Serve as a primary point
of contact for clients, addressing inquiries, providing updates,
and ensuring client satisfaction with operational processesSupport
sales managers & sales directors in preparing proposals, reports,
and presentations for client meetings, ensuring accuracy and
completenessFacilitate the coordination between internal teams,
including operations, supply chain, marketing, EDI, and engineering
to meet client objectives and project deadlinesIdentify potential
issues in operational processes, collaborate cross functionally to
resolve them promptly, and implement preventive measures for future
efficiencyFollow customer purchasing, shipping, and compliance
manuals, keep track of all updates made by customers and update
SOPs accordinglyConduct quality checks on operational deliverables
to ensure compliance with client requirements and company
standardsPurchase order management in NetSuiteEnsure data and
pricing consistency and accuracy across internal systems (NetSuite
& Fusion) and customer portalsMaintain trackers, logs, and systems
for orders, inventory, etc.Monitor project timelines and report any
foreseen delays or obstacles to the Sales Operations Manager
promptly, ensuring effective communication and resolutionManage and
oversee chargeback processes as applicable, ensuring accurate
processing and compliance with company policiesPerform other
administrative or operational tasks as assigned, supporting the
team and sales operations department as
requiredQUALIFICATIONS:Minimum of 2-3 years of experience in sales
account coordination, customer service and/or operationsStrong
communication skills, both verbal and written, with the ability to
interact effectively with clients and internal teamsExcellent
organizational and time management abilities, capable of managing
multiple tasks simultaneouslyMultitasking in a fast-paced
environment and discreet with strong follow-up
skillsDetail-oriented with a focus on quality control and client
satisfactionProficient in Microsoft Office, and advanced experience
in Excel. Knowledge of NetSuite/ EDI systems preferredAbility to
thrive in a fast-paced environment and adapt to changing
prioritiesIndependent, Self-disciplined, solution oriented, and
attentive to detailShould be flexible to travel if/when required
*Full-time position with a competitive salary and comprehensive
benefits program, including hybrid schedule, extended
medical/dental/vision, 401K plus company match, EAP, discount
program, holidays and Summer Fridays
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Keywords: Made by Gather, New York , Sales Operations Coordinator, Sales , New York, New York
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