Senior Sales Engineer

Company: Tbwa Chiat/Day Inc
Location: New York
Posted on: March 4, 2025

Job Description:

Figment powers the future of Web3 through industry-leading blockchain infrastructure. As the leading provider of staking solutions, we help 500+ institutional clients optimize their crypto rewards, including top exchanges, asset managers, wallets, foundations, custodians, and major token holders. Our clients trust Figment for a comprehensive suite of services, including reward optimization, cutting-edge API development, detailed rewards reporting, seamless partner integrations, governance support, and slashing protection.Backed by a team of passionate and intelligent Figmates, with a 100% remote-first global presence across 12 countries, our company is on a mission to accelerate the adoption, growth, and long-term success of the Web3 ecosystem. We're building the infrastructure that will power the decentralized future.As a fast-growing tech company, we're looking for builders and innovators - people who thrive in the face of uncertainty and are motivated to make an impact. We are also looking for true teammates - people who are genuine, humble, and driven to level up together. If you're excited to shape the future, contribute to an energetic company culture, and work at the cutting edge of blockchain technology, we want you to join our team and help us lead the charge!About the opportunityFigment is looking for a Sales Engineer to support our growth in North and South America. In this role, you'll act as the technical expert in sales engagements, lead integration for institutional clients, and manage relationships - all to deliver world-class staking products. You'll work closely with exchanges, custodians, wallets, asset managers, liquid (re)staking protocols and other institutional players to guide them as their go-to technical contact for using Figment's APIs and other technical products.This is a full-time remote role based in the US, collaborating with a global team across North and South America, Europe, and Southeast Asia. You'll have access to, and are encouraged to work out of our offices in New York and Toronto.How you will make an impact

• Collaborate closely with account executives to meet with client-side product managers and tech leads to understand their needs and position Figment's staking solutions effectively
• Conduct live demonstrations of the Figment products to showcase functionality and capabilities
• Lead technical discovery, solution design, and implementation
• Gather client feedback and collaborate with Product to refine Figment's offerings
• Serve as the client's trusted technical resource for all staking-related inquiries, offering expert guidance and support on both the product and protocol level
• Maintain timely communication and follow-up with clients to address any questions or concerns, ensuring exceptional customer satisfaction
• Develop and maintain technical documentation and POCsWho you are
  • A self-starter with a proactive mindset, eager to tackle complex technical challenges and take full ownership of solutions
  • Strong understanding of and passion for crypto and staking
  • Extensive experience as a sales engineer, solutions architect, or similar
  • Proficient in at least one programming language and basic JS scripting skills
  • Ability to effectively communicate complex technical concepts to both technical and non-technical audiences
  • Proven track record of building and maintaining relationships with clients and stakeholders
  • Proficiency in conducting live product demonstrations
  • Ability to work effectively in a remote team environment
  • Strong problem-solving skills and ability to navigate complex situations with easeTechnologies we useTeams you'll collaborate with most oftenIn addition to collaborating with other Sales Engineer team members, this role will collaborate most often with our Product, Partnerships, and Customer Success teams.Why you might be excited about usAt Figment, we offer an exciting range of competitive benefits designed to support and empower every member of our team:
    • 100% remote-first environment. Our flagship office is in Toronto, Canada. We also have additional co-working spaces in New York, Montreal, London, and Singapore. That means if you want to do your things in the office (if you're near one), at home, or a bit of both, it's up to you.
    • 4 weeks of PTO that kick in day one, with an additional 1 week of flex days.
    • Extended company-paid health benefits that kick in day one.
    • Best in class parental leave and flexible arrangements.
    • A home office stipend to create a space that you enjoy working in.
    • A yearly Learning & Development budget.
    • 401K (US) or RRSP match (Canada).
    • Stock Options in the company.
    • A competitive bonus (based on company performance) that is distributed bi-annually - we believe that the company's success should be shared with our employees often
      • For roles listed within the Sales Department, there is instead a competitive commissions structure which will be outlined during your first interview with Figment
      • Annual onsite company gatherings and retreats to inspire team bonding, collaboration, and fun!Other reasons you may love working at Figment
        • We are a team of under 200 members, which allows for an impactful contribution from day one.
        • We place a strong focus on personal career development to shape a role that fits your goals and interests. Your satisfaction and well-being matter to us, and we're here to support your ongoing growth.
        • Our culture is one of honesty, professionalism and risk taking in a high-growth environment.
        • Our team members themselves recommend working at Figment - with an eNPS score of 54 (which is ranked as 'great'!).One of Figment's core principles is "Making the Invisible Visible" - ensuring transparency and information sharing in all communication. Figment is committed to transparency regarding pay, benefits, and other compensation types for all internal roles as well as all roles being hired for.Base Salary:The US base salary range for this position is USD$120,000 - $150,000. This range reflects base salary only, and does not include additional compensation or benefits.For candidates in other countries, the pay range will be disclosed upon your first interview with Figment (being a globally remote company, the list of salary ranges would simply be too long to note here!).The range displayed reflects the minimum and maximum range for a new hire across all Canada or the US. A candidate's specific pay within the range will be determined by various factors including job-related skills, relevant education, and training.At Figment, we try to go above and beyond in making sure that you have the best possible experience interviewing with us. We strive for a smooth, organized, and informative process.
          • During your first Recruiter Call, you will be provided with more information about Figment, the position and what to expect for the rest of the interview process. Please be prepared to discuss why you are interested in joining Figment and what excites you about the position and company.
          • As we go through the process, we work to make sure that you hear back from us in a timely fashion. If we decide at any point that we're unfortunately not moving forward, we will give you feedback on why it was not a fit.
          • We aim for the entire process to take around 2-3 weeks from initial screen to offer. There can be exceptions on either side of the bell curve here, but as a rule, that's the time-frame you can expect.At Figment, we have a thorough hiring process to verify the identity of all job candidates. This includes checking documents, conducting in-person interviews, biometric authentication and completing background checks. Candidates must pass all these steps to be considered for a job with Figment. Anyone who provides false information or tries to skip these steps will be disqualified from the hiring process immediately.To learn more about Figment, our team, and the amazing work we are doing, visit our website. Are you ready to join us?
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Keywords: Tbwa Chiat/Day Inc, New York , Senior Sales Engineer, Sales , New York, New York