Senior Alliance Director - Global
Company: CBRE
Location: New York
Posted on: March 1, 2025
Job Description:
Senior Alliance Director - Global
Job ID
206646
Posted
18-Feb-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Executive Management, Facilities Management
Location(s)
New York City - New York - United States of America, Newark - New
Jersey - United States of America
Position Scope:
The Senior Alliance Director (Global) manages the contract
relationship, acting as a trusted advisor and thought leader to
grow the business relationship and contract value. The Senior
Alliance Director (Global) will ensure alignment between the
account organization and other departments within GWS to maximize
value creation and ensure excellence in operational delivery across
multiple services lines (FM, PJM and A&T) and multiple regions
(AMS, EMEA and APAC) by providing direction and oversight to enable
account teams to positively contribute and comprehensively manage
the fulfilment of our commitment to the client.
Through the development and execution of an Account Business Plan,
the Senior Alliance Director (Global) will be responsible for the
profitable revenue growth and profit targets of the global account
portfolio. The incumbent is required to develop and foster senior
level customer relations as part of developing strategic plans that
ultimately improve the client's business, utilizing the full
breadth of products and capabilities of GWS.
The responsibilities for this position include, but are not
limited, to the following:
P&L, Contract Management and Governance:
- Accountable for financial performance of global, 3X
account
- Indirectly leads the resources to deliver against the contract,
managing scope interpretation as required.
- Leads the sponsorship essential to deliver against the
contract, managing Scope interpretation as required
- Ensures fulfilment of "promise" to customer - sets tone and
culture for the way GWS delivers
- Engages executive involvement as needed to leverage the broader
GWS portfolio to introduce new scope & business pricing as part of
delivering an integrated set of services
- Ability to negotiate, administer contract and possess solid
understanding of contractual terms and implications
Customer Relationship Management & Development:
- Manages the contract relationship, acting as a trusted advisor
and thought leader to grow the business relationship with the
client
- Demonstrates credibility and thought leadership, influencing
business outcomes
- Manages enterprise-wide client relationships at senior levels
acting as an extension of the client's executive management
team
- Creates alignment between customer need & organizational
delivery
- Manages issue escalation and resolution
Strategic Planning & Value Creation:
- Account Growth
- Acts as an expert in customer's business, culture and strategy
by pro-actively contributing to the improvement of the client's
business.
- Supports growth of customer's business through the development
and execution of an Account Business Plan
- Influences the client's planning and budgeting process to
enhance value and optimize performance
- Represents the customers' best interests externally and
internally to GWS
- Strategic interpreter of needs and identifier of new
value-added services
- Accommodates, plans, integrates portfolio contraction &
expansion
- Ensures the successful management of scope expansion & renewal
activities
- Establishes and executes resource & people strategy
Service Delivery Integration and Assurance:
- Act as a champion of the Integrated Account model to deliver
upon the combined CBRE commitments to the client.
- Acts as single point of contact for account related
communication to and from the senior client
- Act as team leader and be responsible for provision of all
services that touch customer; manage escalation process
- Maintains effective communication on significant matters with
and between all functional areas of the account team and the
service delivery team, as well as within GWS and executive
leadership
- Manages in a matrix environment
- Manages Customer business changes that impact service
delivery
Leadership:
- Directs the account leadership team and may have direct
reporting as well as matrix reporting responsibilities
- Lead employee engagement initiatives to sustain progress the
account has made, and drive change where needed.
- Advancing diversity and inclusion culture in our
organization
- Multi regional and multi service line responsibilities
Safety and Controls:
- Responsible for ensuring world-class safety performance by CBRE
and subcontractor employees, by instilling and reinforcing a
positive, steadfast safety-first culture.
- Directs and provides overall strategic management of the
account's global compliance program to ensure adherence to CBRE and
client compliance and controls requirements
- World-class safety and controls compliance is a
"license-to-operate" expectation and must be supported by effective
management control systems. Procedures need to be established,
maintained, and tested to ensure compliance.
Skills/Qualifications:
- Demonstrated hands on / direct impact on business outcomes.
Strong fiscal management with the ability to articulate
understanding of P&L, Balance Sheet and Cash Flow management.
Direct experience improving all three. Credible and strategic
management of a large P&L
- A history of developing strong trusted advisor status with
clients. Engenders feelings of trust as an initial impression.
History of looking for win/win solutions. Examples of successfully
de-escalation of issues. Effective regardless of client.
- High level of personal credibility, customer relationship
management, networking and interpersonal skills
- Strong understanding of building operations especially critical
environments. Articulate in ESG, Workplace Strategy, TOC. Passion
for HSE. Experience managing ADCM and FM projects. Strong written
and verbal communication skills. MS Office Suite competencies.
- Proven experience as a visionary leader
- Proven track record in the development & implementation of
strategic plans
- Significant experience managing customer accounts across North
America, Latin America, EMEA and APAC and working knowledge of
labor laws in those regions
- Significant experience leading multiple service lines across
multiple regions and delivering on the value proposition of having
a single globally integrated service provider
- Demonstrated ability to take full accountability for team
performance and ensure client and CBRE expectations are
achieved.
- Proven and tested safety leadership experience and competency
in both office and manufacturing environment
- History of data-driven decision making enabled by solid data
analytics and a drive for increased automation
- Experience leading teams and operations in a manufacturing
environment (aligns with portfolio make-up and the operational
mindset of primary client)
- Ability to effectively navigate in a matrix organization
- Exceptional collaboration skills, and ability to ensure
productive collaboration amongst regional and service line leaders
on account
- Experience managing various contracts and commercial models,
and success delivering on savings commitments (e.g. fixed price,
savings guarantee)
- Continuous improvement mindset with history of delivering
innovation that is recognized by the client
- Strong communication skills
- Extensive real estate industry knowledge and trends
- Consultative skills
- Ability to prioritize
- Interprets and manages risk using systems that demonstrate
appropriate control and validation of risk mitigation measures.
Applicants must be currently authorized to work in the United
States without the need for visa sponsorship now or in the
future
CBRE carefully considers multiple factors to determine
compensation, including a candidate's education, training, and
experience. The minimum salary for the Senior Alliance Director -
Global position is $260,000 annually and the maximum salary for the
Senior Alliance Director - Global position is $275,000 annually.
The compensation offered to a successful candidate will depend on
their skills, qualifications, and experience. Successful candidates
will also be eligible for a discretionary bonus based on CBRE's
applicable benefit program. This role will provide the following
benefits: 401(K), Dental insurance, Health insurance, Life
insurance, and Vision insurance.
Equal Employment Opportunity: CBRE is an equal opportunity employer
that values diversity. We have a long-standing commitment to
providing equal employment opportunity to all qualified applicants
regardless of race, color, religion, national origin, sex, sexual
orientation, gender identity, pregnancy, age, citizenship, marital
status, disability, veteran status, political belief, or any other
basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all
current and prospective employees and recognizes how every employee
contributes to our company's success. CBRE provides reasonable
accommodations in job application procedures for individuals with
disabilities. If you require assistance due to a disability in the
application or recruitment process, please submit a request via
email at recruitingaccommodations@cbre.com or via telephone at +1
866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional
requirement to comply with COVID-19 health and safety protocols,
including COVID-19 vaccination proof and/or rigorous testing. If
you have questions about the requirement(s) for this position,
please inform your Recruiter.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make
real estate a meaningful contributor to organizational productivity
and performance. Our account management model is at the heart of
our client-centric approach to delivering integrated real estate
solutions. Each client is entrusted with a dedicated leader and is
supported by regional and global resources, leveraging the
industry's most robust platform. CBRE GWS delivers consistent,
measurably superior outcomes for our clients at every stage of the
lifecycle, and across industries and geographies.
Find out more
Keywords: CBRE, New York , Senior Alliance Director - Global, Executive , New York, New York
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