Sr Product Manager
Company: T-Mobile USA, Inc.
Location: New York
Posted on: March 1, 2025
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Job Description:
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures
that employees get the same big love we give our customers. All
team members receive a competitive base salary and compensation
package - this is Total Rewards. Employees enjoy multiple
wealth-building opportunities through our annual stock grant,
employee stock purchase plan, 401(k), and access to free,
year-round money coaches. That's how we're UNSTOPPABLE for our
employees!
Job Overview
Principal Product Manager, Technical is a visionary, strategist,
analyst, customer evangelist, respected leader of business and
technology execution, and professional relationship builder all
rolled into a single dynamic package. Every product at T-Mobile is
envisioned and created to achieve a specific business purpose or
set of business results. The Product Manager, Technical is
ultimately accountable, responsible, and has ownership of
T-Mobile's internal and external products, platforms, services,
experiences envisioned and created to achieve the specific business
purpose or business results. At a high level this means identifying
the intersection of customer problems/unmet needs (an opportunity),
technical feasibility, business objectives, securing funding, and
leading a cross-functional business and technical team, as well as
key stakeholders to deliver against the opportunity.
Product Manager, Technical is the ultimate "jack-of-all-trades"
leveraging deep customer empathy, strategic thinking, commercial,
analytical, technical capability and knowledge, and leadership
prowess to successfully deliver delightful and differentiated
products that drive growth and positively impact customers
lives.
No day is the same for the Product Manager, Technical. Day to day
activities or responsibilities include: conducting market research;
writing features or user stories; determining specifications;
defining long-term strategy of the product; creating the product
road map; driving technical delivery end to end; defining scope for
releases/product increments; partnering with development,
project/program management, marketing, and other key stakeholders
to define release schedule; and support/drive go-to-market
activities as needed.
Job Responsibilities:
--- Owns product end to end for complex or cross-platform solutions
for products of the highest level of complexity and scope, or
family of products. This includes creating, managing, maintaining,
and communicating product vision and roadmap including technical
vision and capabilities.
--- Designs and drives end user product research.
--- Partners with business, internal/external stakeholders and
Leadership to understand current customer experience, identifies
areas of opportunity.
--- Conducts analysis of quantitative and qualitative data to
identify product innovation opportunities or root cause of issues,
and assess opportunity size and impact. May work with data
scientists to answer complex questions or identify meaningful
insights from data.
--- Leverages rapid hypothesis driven testing methodologies and
experiments (i.e. paper prototype, A/B testing, etc.) to inform
direction, prioritize investment.
--- Conducts cost-benefit / ROI / NPV analysis, to support decision
making.
--- Works with stakeholders and follows enterprise process to
secure and maintain product funding.
--- Anticipates industry trends, direction, innovation, analyses
potential impacts or opportunities to customer / product, and
incorporates analyses into product process.
--- Communicates, influences, and sells ideas at SVP/EVP/C-Level
and below. This includes regularly delivering product
presentations.
--- Drives specific ad hoc analysis and presents information to
SVP/EVP/C level and below on request.
--- Owns product feature set or technical improvements to improve
customer experience.
--- Leads discussions with external third parties to assess
partnerships and licensing opportunities.
--- Maintains current understanding of tech trends. Assesses how
trends impact the roadmap or create opportunity for innovation of
the product. Also uses this knowledge to guide and advise the
broader organization.
--- Leverages customer insights for product vision, strategy,
roadmap, priorities.
--- Dedicates time to customers actively meeting with them to build
deeper empathy and understand their needs and priorities.
--- Create, manage, foster an active VOC feed for themselves and
team.
--- Actively looks for opportunities to delight or meet customer's
unmet needs.
--- Evangelizes and advocates for the customer both internally (IC
through C level) and externally, perpeuating the customer-first
mindset.
--- Creates an environment and culture where the team is immersed
in customer-first mindset.
--- Tests ideas with real customers to ensure that the product
deliver the desired benefit.
--- Translates product/platform strategy by writing detailed
features and user stories consumable for Dev teams for the highest
level complexity products with multiple transactions and
touchpoints across many teams. This work may include creation of
prototypes.
--- Collaborates with PM and Dev leaders to design, architect and
assemble effective Agile delivery teams in the Agile Release Train
and Agile Teams.
--- Runs or contributes significantly to key Agile ceremonies:
Program Increment (PI) Planning / Big Room Planning; System Demo;
Inspect and Adapt (I&A), etc.
--- Owns and manages product backlog and priorities with our
business and technology partners. Backlog at this level typically
serves 9+ Agile / Scrum / Sprint teams, often with dependencies on
other internal and external teams.
--- Scopes and ensures alignment on the prioritization of
activities based on business and customer impact.
--- Collaborates with Architecture and Dev teams to ensure
technical debt and long term technical investment is factored into
roadmap.
--- Ensures existing production defects are factored into regular
backlog prioritization for resolution based on priority.
--- Collaborates with stakeholders and Dev / Execution teams to
create and communicate anticipated release schedule.
--- Manages and maintains efficient flow of just-in-time feature
and story elaboration activities across all Agile Teams throughout
execution, typically maintaining 2 iterations (Sprints) worth user
stories 'ready' for Dev in Team Backlogs.
--- In scaled teams, holds regular meetings and coordination
activities with other PM's and Product Owners (if applicable) to
ensure parallel work is in sync and dependencies are known.
--- Generates and maintains dashboards and reports that track
product health and success metrics, technical KPI's.
--- Conduct Product Quarterly Business Reviews (QBR's) and Steering
meetings.
--- Runs beta and pilot programs with early-stage products and
samples.
--- Collaborates with advertising and public relations to promote
product.
--- Supports sales, marketing, and other stakeholder teams with
product or technical knowledge and additional documentation.
--- Assists with the overall execution relating to all aspects of
the software development process, from defining the strategy and
architecture through deployment and support.
--- Anticipates and communinctes technical challenges to
stakeholders and makes educated trade-off decisions with the
team.
--- Accountable for product quality and performance in production
environment. Accountable for product and Dev team response in event
of critical or high impacting defect , including communications to
stakeholders at all levels.
--- Manages development of adoption tools and training materials.
Identify execution, operational, organizational issues that impede
product success. Drive improvement plan to change or resolve issues
(within sphere of influence).
--- Support and enable core agile practices and tenants: efficient
just-in-time flow; lean practices; elimination of waste; DevOps
CICD;
--- Collaborates and develops positive working relationships with
many technical and non-technical teams, including sales, commercial
accounting, marketing, legal, go-to-market, finance, Dev,
Architecture, Engineering. Works with outside partners and other
third parties.
--- Develops positive working relationships with Customer groups or
Customer Representatives.
--- Regularly mentors and provides informal coaching to other
Product Management staff, as well as other members of Product
Team.
--- Presents at educational workshops; reviews professional
publications; establishes personal networks; participates in
professional societies.
--- Develops adoption tools and training material for Technical
Product Management team.
Education:
Work Experience:
--- At least 18 years of age
--- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Base Pay Range: $139,700 - $252,000
Corporate Bonus Target: 20%
The pay range above is the general base pay range for a successful
candidate in the role. The successful candidate's actual pay will
be based on various factors, such as work location, qualifications,
and experience, so the actual starting pay will vary within this
range.
At T-Mobile, employees in regular, non-temporary roles are eligible
for an annual bonus or periodic sales incentive or bonus, based on
their role. Most Corporate employees are eligible for a year-end
bonus based on company and/or individual performance and which is
set at a percentage of the employee's eligible earnings in the
prior year. Certain positions in Customer Care are eligible for
monthly bonuses based on individual and/or team performance. To
find the pay range for this role based on hiring location, click
here .
At T-Mobile, our benefits exemplify the spirit of One Team,
Together! A big part of how we care for one another is working to
ensure our benefits evolve to meet the needs of our team members.
Full and part-time employees have access to the same benefits when
eligible. We cover all of the bases, offering medical, dental and
vision insurance, a flexible spending account, 401(k), employee
stock grants, employee stock purchase plan, paid time off and up to
12 paid holidays - which total about 4 weeks for new full-time
employees and about 2.5 weeks for new part-time employees annually
- paid parental and family leave, family building benefits, back-up
care, enhanced family support, childcare subsidy, tuition
assistance, college coaching, short- and long-term disability,
voluntary AD&D coverage, voluntary accident coverage, voluntary
life insurance, voluntary disability insurance, and voluntary
long-term care insurance. We don't stop there - eligible employees
can also receive mobile service & home internet discounts, pet
insurance, and access to commuter and transit programs! To learn
about T-Mobile's amazing benefits, check out
www.t-mobilebenefits.com .
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have
a corporate ladder-it's more like a jungle gym of possibilities! We
love helping our employees grow in their careers, because it's that
shared drive to aim high that drives our business and our culture
forward. By applying for this career opportunity, you're living our
values while investing in your career growth-and we applaud it.
You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions
concerning the employment relationship will be made without regard
to age, race, ethnicity, color, religion, creed, sex, sexual
orientation, gender identity or expression, national origin,
religious affiliation, marital status, citizenship status, veteran
status, the presence of any physical or mental disability, or any
other status or characteristic protected by federal, state, or
local law. Discrimination, retaliation or harassment based upon any
of these factors is wholly inconsistent with how we do business and
will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an
individual with a disability and need reasonable accommodation at
any point in the application or interview process, please let us
know by emailing ApplicantAccommodation@t-mobile.com or calling
1-844-873-9500 . Please note, this contact channel is not a means
to apply for or inquire about a position and we are unable to
respond to non-accommodation related requests.
Keywords: T-Mobile USA, Inc., New York , Sr Product Manager, Executive , New York, New York
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