Field Operations Manager

Company: Verizon
Location: New York
Posted on: March 6, 2025

Job Description:

When you join VerizonYou want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.What you'll be doing...You'll manage a diverse team of 20+ Field Technicians responsible for installing, repairing, and maintaining outside plant copper and fiber services for our customers. Safety, quality issues, workforce performance, feedback and training, and labor relations will all be on your radar. And you'll be pushing your team and yourself to find ways to improve business results every day.

• Leading, motivating, developing and mentoring your Field Technicians.
• Developing action plans to mitigate service issues.
• Proactively collaborating with labor/union.
• Removing barriers and solving problems to help your team be productive.What we're looking for...You're organized, motivated, and detail oriented, and known for your sound judgment. Solving problems creatively and constantly looking for ways to improve processes are some of your strengths. You're comfortable holding people accountable for their performance and their adherence to policy, and you're able to inspire and engage diverse groups to do their best work.You'll need to have:
  • Bachelor's degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Availability to work extended hours when necessary, including weekends and after hours and on call as required for the needs of the business.
  • Valid driver's license.
  • Willingness to travel.Even better if you have one or more of the following:
    • A degree.
    • Four or more years of knowledge of installation and maintenance on copper or fiber technology.
    • Supervisory experience in a field operations environment.
    • Experience in administering processes and policies as they relate to: safety, attendance, performance work rules and code of conduct.
    • Experience with communication systems and tools.
    • Experience with MS Word, Excel & Outlook.
    • Experience providing training, feedback and motivation to employees.
    • Strong organizational, time-priority management and results oriented leadership skills.
    • Knowledge of employment/labor laws.
    • Union employee management experience.
    • Customer service experience.
    • Proven ability to interpret labor contracts/collective bargaining agreements.
    • Experience with outside plant construction, electronics and placing/splicing copper/fiber.If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.Where you'll be workingIn this worksite-based role, you'll work onsite at a defined location(s).Scheduled Weekly Hours40Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out page to learn more.Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.If you are hired into a California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $93,000.00 and $173,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.
      Required
      Preferred

      Job Industries

      • Other

Keywords: Verizon, New York , Field Operations Manager, Executive , New York, New York