SR OWN Brand Quality Program Manager (Remote)
Company: BJ's Wholesale Club
Location: New York
Posted on: March 2, 2025
Job Description:
Join our team of more than 34,000 team members, supporting our
members and communities in our Club Support Center, 235+ clubs and
eight distribution centers. BJs Wholesale Club offers a
collaborative and inclusive environment where all team members can
learn, grow and be their authentic selves. Together, were committed
to providing outstanding service and convenience to our members,
helping them save on the products and services they need for their
families and homes. The Benefits of working at BJs BJs pays
weeklyEligible for free BJ's Inner Circle and Supplemental
membership(s)* Generous time off programs to support busy
lifestyles* o Vacation, Personal, Holiday, Sick, Bereavement Leave,
Jury Duty Benefit plans for your changing needs* o Three medical
plans**, Health Savings Account (HSA), two dental plans, vision
plan, flexible spending 401(k) plan with company match (must be at
least 18 years old)*eligibility requirements vary by
position**medical plans vary by locationJob Summary:The Sr. Program
Manager is responsible for the quality, safety and compliance of
BJs portfolio of hundreds Own Brand products in our baby, household
cleaning and disposable paper categories, among others. As a key
technical lead in our Own Brand stage gate model, this role
partners with our brand management, sourcing, and product
development teams to review and act on critical data about our
suppliers facilities, food/product safety programs, product
quality, labeling and regulatory compliance programs. This role
works collaboratively across BJs and with our suppliers to identify
and manage risk, ensure compliance to laws and regulations, and
deliver exceptional quality products to our members.
Responsibilities and Key Accountabilities:
- Reviews, approves, and advises the cross functional team on the
risks identified in supplier facility audits, food and product
safety programs and product testing results as key inputs to the
Own Brand stage-gate product development model.
- Monitors and defines actions in response to product quality
data from digital reviews, member contacts, returns and purchase
repeat information. Partners with suppliers to assess the root
cause of product quality issues, ensures a remediation plan is in
place and monitors progress on plans.
- Addresses urgent food/product safety and quality concerns to
recommend actions to protect our members and brand.
- Oversees the development of packaging and digital labels and
claims (in partnership with an external third party) across our
baby, home, pets, cosmetic, vitamins and over-the counter
categories.
- Serves as a subject matter expert, advisor and thought leader
in the development of BJs quality management system to strengthen
key programs and develop tools and resources to support the
stage-gate model.
- Supports strong data and records within our information
management system to ensure data integrity across our products,
packaging / labels, supplier facilities, digital sites and other
key assets.
- Leverages a network of external resources (labs, testing,
auditing partners, sensory, regulatory consultants, experts) to
develop, monitor and continuously improve our products.
- Monitors regulatory changes, assesses impact and adapts
programs to meet compliance responsibilities. Maintain a strong
partnership with BJs Legal team and consult on necessary process
improvements to maintain strong relationships with regulatory
agencies (FDA, USDA, state departments of health, etc.).
- Optimizes and leverages the data on product satisfaction among
our members using digital reviews, member calls / emails, repeat
rate and returns data to respond to longitudinal tracking of
quality performance, identify and address aberrations in quality
performance and partner with our suppliers to improve the member
experience with our products.
- Lead investigation into root cause of major complaints. Track,
analyze and report on Key Performance Indicators (KPIs) for
quality, and cross-functional team to set objectives and implement
initiatives to drive corrective and preventive action to prevent
recurrence. Qualifications: 10-15 years of experience in retail /
owned brand roles or with a national brand food/product
manufacturing company with increasing complexity in Quality
Assurance Strong working knowledge of FDA regulatory requirements
and experience developing compliance strategies Demonstrated track
record of establishing a quality management system with programs
that deliver exceptional quality, safety and compliance Ability to
foster relationships and influence decisions with cross functional
partners and suppliers Experience working in a stage-gate model
within a retailer or manufacturer Proven ability to establish and
manage a network of relationships with third party labs/auditing
partners, labelling review partners and suppliers Ability to
navigate ambiguity and work in a fast-paced environment Capable of
translating technical information for non-technical audiences to
communicate risk and drive decision makingEnvironmental Job
Conditions:
- Domestic and potential international travel required (In
accordance with the Pay Transparency requirements, the following
represents a good faith estimate of the compensation range for this
position. At BJs Wholesale Club, we carefully consider a wide range
of non-discriminatory factors when determining salary. Actual
salaries will vary depending on factors including but not limited
to location, education, experience, and qualifications. The pay
range for this position is starting from $125,500.00.Required
Keywords: BJ's Wholesale Club, New York , SR OWN Brand Quality Program Manager (Remote), Executive , New York, New York
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